Statementefund Policy

Last updated: August 14, 2023

Thank you for shopping at Bhash Software.

The following terms are applicable for any products that You purchased with Us.

At Bhash Software Lab, we are committed to providing you with a seamless and transparent experience with our products and services. We understand that mistakes can happen, and we want to assure you that we have a clear refund policy in place to address any concerns related to double payments.

Refund Policy for Double Payment:

In the event that you accidentally make a double payment for any of our products or services, Bhash Software Lab is dedicated to promptly addressing the issue and facilitating a fair resolution. Here’s how our double payment refund policy works:

  • Notification: If you realize that you have made a double payment, please notify our customer support team immediately. You can reach out to us through our official communication channels, including email, phone, or our customer support portal.
  • Verification: Our team will carefully review and verify the details of the double payment, ensuring that the issue is accurately identified and confirmed.

  • Refund Process: Once the double payment is verified, we will initiate the refund process within 30-90 days. The refund will be processed using the same payment method that was used for the original transaction.

  • Communication: Throughout the refund process, we will maintain open communication with you, keeping you informed about the status of the resolution. Our customer support team is here to address any questions or concerns you may have during this process.

  • Timeline: Bhash Software Lab is committed to processing double payment refunds in a timely manner. The exact timeline may vary based on the payment method and processing capabilities of the involved financial institutions.

  • Prevention Measures: To prevent double payments in the future, we recommend reviewing your transaction history and ensuring that each payment is completed successfully before initiating a new one. Additionally, our system is continuously monitored and updated to enhance its accuracy and prevent such occurrences.

At Bhash Software Lab, we value your trust and satisfaction, and we strive to provide exceptional customer service. If you have any questions or require assistance regarding our refund policy or any other matter, please don’t hesitate to contact our customer support team.

Thank you for choosing Bhash Software Lab. We appreciate your business and look forward to continuing to serve you with excellence.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Bhash Software, 1st Floor, NO.16, 17TH CROSS, 9th main, SECTOR 7, HSR LAYOUT, BANGALORE, Bengaluru (Bangalore) Urban, Karnataka, 560102.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Bhash Software, accessible from https://bhashsoftware.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@bhashsoftwares.com

  • By mail: 1st Floor, NO.16, 17TH CROSS, 9th main, SECTOR 7, HSR LAYOUT, BANGALORE, Bengaluru (Bangalore) Urban, Karnataka, 560102

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

1st Floor, NO.16, 17TH CROSS, 9th main, SECTOR 7, HSR
LAYOUT, BANGALORE, Bengaluru (Bangalore) Urban,
Karnataka, 560102

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@bhashsoftwares.com

  • By mail: 1st Floor, NO.16, 17TH CROSS, 9th main, SECTOR 7, HSR LAYOUT, BANGALORE, Bengaluru (Bangalore) Urban, Karnataka, 560102